If you find a fault in your order, please contact our Customer Service team with the following details:
- Order number
- Faulty item’s name and product number
- Description of the fault
- Clear images of the fault
Our team will assist you in resolving the issue as soon as possible.
Please contact our Customer Service team with:
After placing an order, our Customer Service team will contact you for confirmation. If we are unable to confirm your order within 48-72 hours, it may be automatically canceled. If you haven’t received a confirmation, please reach out to our Customer Service team with your order number.
Once an order is confirmed, it cannot be canceled.
Orders cannot be changed once they are placed.
Items purchased online can be exchanged for a different size or color only if the original item was incorrectly shipped or found faulty (e.g., wrong size, silhouette, or color). The item must be returned with original tags and packaging, and a replacement order will be processed free of charge. Exchanges are subject to availability. If the item is unavailable, a coupon code (valid for 2 months, redeemable online) will be issued. Shipping charges are non-refundable.
For SALE items, only size exchanges are allowed (if available). Otherwise, the item cannot be exchanged.
You may exchange items if they are defective or incorrectly shipped. To request an exchange, you must provide a written record of the reason within 24 hours of receiving the item. Used items will not be accepted. Items with stains, odors, marks, damages, or water stains will also be ineligible for exchange. Exchanges will be processed at the current prevailing price.
To proceed, please contact our Customer Service team with your order number, the faulty item’s name, and the product number.
If an item is out of stock, our Customer Service team will contact you with the following options:
- Coupon Code: A coupon code will be generated for you, valid for 2 months and usable only on our website.
- Alternative Selection: You can choose another item from our website. If the selected item is more expensive, you will need to pay the price difference. If it is less expensive, the difference will be settled through a coupon code.
Our team is here to assist you in ensuring a seamless shopping experience.
At Manay By Rais, we ensure a smooth and timely delivery process for your convenience.
- Orders are delivered within 3-5 working days from the time of confirmation.
- Delivery takes place Monday to Saturday (excluding public holidays).
- Free delivery is available within Pakistan for orders above Rs 5000/-.
- Your order is fully traceable, and you will receive SMS and email notifications from the courier company.
While we aim to meet these delivery times, delays may occur during busy periods (including sales) or due to unforeseen circumstances such as extreme weather conditions. Manay By Rais is not responsible for lost or stolen parcels resulting from specific delivery instructions left for the courier company.
For any delivery-related inquiries, feel free to contact our support team.
Your estimated delivery date is 3-5 working days for orders within Pakistan and 7-10 working days for international orders. Please allow your order to arrive within this timeframe.
If your estimated delivery date has passed and you haven’t received your order, please reach out to our customer service team via email, phone, or social media with your order number. We will track your order and assist you promptly.
If your order has been shipped using a trackable service, you can monitor its progress every step of the way. Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link. Simply click on the link to get real-time updates on your order’s status.
At Manay By Rais, we strive to ensure the highest quality in our products. If you receive a defective or faulty item, you may request an exchange or a coupon code within 24 hours of receiving your order by providing proof of the defect.